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Company : Scantec Personnel
Job Title : Telesales Team Manager
Job Category / Job Sector : Engineers / Mechanical
Job Reference : SP/CS/S/077514
Job Description :
We are looking for a customer service oriented CRM Manager to lead our CRM in an efficient and accurate manner to meet or exceed the expanding and changing needs of the business.

You will need CRM and telemarketing experience to apply for this role. If you have more marketing experience with a quantitative background even better. The right person could have responsibility for marketing as well as CRM based in Birmingham.

Responsibilities

- Manage, enhance and monitor customer relationship building through the CRM team
- Drive the CRM on-boarding process
- Communicate regularly with the Sales and Marketing teams, IT systems leadership, relevant Steering Committees and CRM Change Control Board and other stakeholders across Europe to ensure a broad understanding across the business of the progress of the CRM rollout
- Communicate regularly with the CRM user base to inform them about changes/improvements made to the CRM system and provide information on new features and functionality
- Provide training for a range of different users
- Maintain and communicate system metrics to track trends in usage and data integrity
- Writing and producing reports from the CRM system for end-users and the business upon request to support CRM activities.

Requirements

-Knowledge of commonly used concepts, software, practices and procedures including using Excel and popular reporting packages is desired. Knowledge of CRM platforms, specifically Sugar CRM, would be a distinct advantage.
- CRM Administration/System experience (e.g. SugarCRM, Salesforce, MSDynamics)
- Experience working in a B2B sales environment
- Gathering and tracking/escalating CRM system change requests
- Highly organized
-Excellent commercial awareness

Scantec is the 3rd Largest Technical Agency in UK - "Recruitment International Magazine 2015" and specialises in the Manufacturing, IT, Technical, Engineering and Scientific Sectors. Scantec provide highly qualified and experienced personnel in a compliant and professional manner on both a permanent and temporary assignment basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.
Skills (Years Experience) :
Language Requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 30000  To: 35000
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Location : Birmingham - West Midlands - UK
Post Date : 17 Jul 2017
 
 
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